Privacy policy

Privacy Policy
Last updated: September 8, 2026

KULVANO operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). KULVANO is powered by Shopify, which enables us to provide the Services to you. 

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information:
- Contact details: Name, billing address, shipping address, phone number (+1 825-994-9503), and email address (hello@kulvano.com).
- Financial information: Credit card, debit card details, payment confirmations, and transaction details processed securely via payment gateways.
- Account information: Username, password, preferences, and saved settings.
- Transaction information: Products viewed, items added to cart, wishlist items, purchases, returns, and past order history.
- Communications: Information sent when contacting customer support.
- Device & Usage information: IP address, browser type, network connection, and site navigation details collected automatically via cookies.

How We Use Your Personal Information
We use your personal information to:
1. Provide, Tailor, and Improve Services: Fulfill orders, process payments, arrange shipping to your address, handle returns/exchanges, and manage your account.
2. Marketing and Advertising: Send promotional updates (where permitted) and display tailored ads based on your shopping preferences.
3. Security and Fraud Prevention: Authenticate accounts, secure payment processing, and prevent fraudulent or illegal transactions.
4. Customer Support: Communicate with you regarding orders, questions, or product inquiries during our support hours (9 AM - 6 PM MT).
5. Legal Compliance: Comply with applicable laws, legal requests, and enforce our terms and policies.

How We Disclose Personal Information
We share personal information with third parties only for legitimate business purposes:
- Service Providers: Shopify (hosting platform), payment processors, analytics providers, and shipping fulfillment partners.
- Business Partners: Advertising networks to deliver relevant promotions.
- Legal & Corporate Requirements: To comply with subpoenas, court orders, or during business restructurings/mergers.

Children's Data
Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal data, please contact us to request deletion.

Security and Data Retention
We implement industry-standard security measures, but no system is 100% secure. We retain your personal data only for as long as necessary to fulfill orders, maintain accounts, resolve disputes, and comply with legal requirements.

Your Rights and Choices
Depending on your location (including Canada and EU regulations), you may have the right to:
- Access/Know the personal information we hold about you.
- Request Correction or Deletion of your personal data.
- Opt-out of marketing communications using the "Unsubscribe" link in our emails.

Contact & Complaints
If you have questions about our privacy practices, wish to exercise your data rights, or file a complaint, please reach out to us:

KULVANO Customer Support
- Email: hello@kulvano.com
- Phone: +1 825-994-9503
- Hours: Monday – Friday, 9:00 AM – 6:00 PM MT
- Physical Address: Suite 250 2711 39 Ave NE, Calgary, AB T1Y 4T8, Canada