Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: September 9, 2026
At KULVANO, we strive to deliver high-quality kitchen essentials directly to your doorstep in a reliable and timely manner. This Shipping Policy details our order processing times, shipping rates, estimated delivery schedules, and tracking processes.
1. ORDER PROCESSING & HANDLING
All orders are processed and packed before being handed over to our shipping carriers.
• Order Cut-Off Time: 5:00 PM Mountain Time (MT), Monday through Friday.
• Processing Time: 1 to 2 business days (Monday to Friday).
• Orders placed after 5:00 PM MT on Friday or over the weekend will begin processing on the next business day.
• Orders are not processed, shipped, or delivered on official Canadian statutory holidays.
2. SHIPPING RATES & ESTIMATED DELIVERY TIMES
We ship across Canada and the United States using reliable carriers such as Canada Post, UPS, and FedEx.
A. Canada (Domestic Shipping)
• Standard Shipping (3 - 7 Business Days): CAD $9.99 (FREE on orders over CAD $75.00)
• Express Shipping (1 - 3 Business Days): CAD $19.99
B. United States (International Shipping)
• Standard International Shipping (5 - 10 Business Days): CAD $12.99 / USD equivalent
*Please note: Total Estimated Delivery Time = Handling Time (1-2 Days) + Carrier Transit Time (3-7 Days).
3. ORDER TRACKING
Once your order has shipped, you will automatically receive a Shipping Confirmation Email containing your tracking number and carrier tracking link. Please allow up to 24 hours for the tracking information to update on the carrier's system after receiving your email.
4. CUSTOMS, DUTIES, AND TAXES (FOR US ORDERS)
For orders shipped outside Canada:
• All applicable custom duties, taxes, and import charges are the sole responsibility of the customer.
• KULVANO is not responsible for delays caused by customs processing or regional clearance procedures.
5. ACCURATE SHIPPING ADDRESS & CHANGES
Customers are responsible for providing complete and accurate delivery addresses at checkout (including apartment/suite numbers).
• Address Changes: If you notice an error in your address, please contact us immediately at hello@kulvano.com within 2 hours of placing your order.
• Once an order is processed or dispatched, the shipping address cannot be changed.
• Packages returned due to invalid or incomplete addresses will require a reshipment fee paid by the customer.
6. DAMAGED, LOST, OR STOLEN PACKAGES
If your tracking status shows "Delivered" but you have not received your package:
• Check around your property, porch, building lobby, or consult with neighbors/building management.
• Allow 24 hours after the status update, as carriers sometimes mark items delivered shortly before physical drop-off.
• If your package remains missing or arrives damaged, contact us within 5 business days at hello@kulvano.com with your order details and photos (for damaged items) so we can file a carrier investigation or issue a replacement.
7. CONTACT INFORMATION
For any questions regarding shipping status, orders, or delivery inquiries:
Brand Name: KULVANO
Customer Support Email: hello@kulvano.com
Customer Support Phone: +1 825-994-9503
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM MT
Physical Address: Suite 250 2711 39 Ave NE, Calgary, AB T1Y 4T8, Canada