Refund policy
Return & Refund Policy
At Kulvano, we want you to be completely satisfied with your kitchen products. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Customer Support Information:
- Email: hello@kulvano.com
- Phone: +1 825-994-9503
- Hours of Operation: Monday to Friday, 9:00 AM – 6:00 PM MT
- Physical & Return Address: Suite 250 2711 39 Ave NE, Calgary, AB T1Y 4T8, Canada
1. Eligibility Requirements for Returns
To be eligible for a return, your item must be in Brand New condition—unworn, unused, unwashed, with all original tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
2. How to Initiate a Return
To start a return, please contact our Customer Support team via email at hello@kulvano.com or call us at +1 825-994-9503 during business hours (9 AM - 6 PM MT).
Returns must be shipped to our physical business address:
Kulvano Returns Department
Suite 250 2711 39 Ave NE, Calgary, AB T1Y 4T8, Canada
Items sent back to us without prior communication and approval will not be accepted.
3. Return Shipping Costs & Labels
- Defective, Damaged, or Wrong Product Received: If the return is due to our error (e.g., defective merchandise, transit damage, or incorrect product shipped), Kulvano will cover all return shipping costs and provide you with a pre-paid return shipping label at zero cost to you.
- Customer Preference / Non-Defective Returns: If you are returning an item due to personal preference, change of mind, or selecting the wrong size/color, you (the customer) will be responsible for covering the return shipping cost. The exact cost will depend on your carrier and location.
4. Restocking Fees
We do NOT charge any restocking fees on eligible returned items.
5. Inspection, Damages, and Issues
Please inspect your order immediately upon arrival. If your item arrives defective, damaged, or if you receive the wrong product, contact us right away at hello@kulvano.com or +1 825-994-9503 so we can evaluate the issue and issue a free replacement or full refund.
6. Non-Returnable Items & Exceptions
Certain items cannot be returned, including custom/personalized items or perishable goods. We also do not accept returns on sale items or gift cards. Please reach out to our support team if you have questions about a specific product.
7. European Union 14-Day Cooling Off Period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason without justification. The item must still be in Brand New condition and in its original packaging.
8. Refunds & Processing Timeline
Once we receive and inspect your returned package, we will notify you of the approval or rejection of your refund via email.
If approved, your refund will be automatically processed back to your original payment method within 10 business days. Please note that your bank or financial institution may take additional time to post the credit to your account. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at hello@kulvano.com.